How to Use

Here’s how you can use the 360° view of communicative competence framework in your workplace.

SCROLL TO GET STARTED

DEFINE YOUR ROLE

The framework can help you in different ways. Select your role to learn how.

Internationally Trained Employee Canadian Trained Employee Employer or Human Resources Professional Curriculum Designer, Faculty, or Instructor Counsellor, Mentor, or Coach Regulatory Board, Policy Makers

Internationally Trained Employee

Use the framework to get a better idea of Canadian workplace culture and seek ways to improve your communication to succeed.

Develop an understanding of intercultural communication strategies
Gain insight into successful approaches to communication
Become aware of language skills to build in support of effective communication
Identify where the gaps in your communication skills exist and consider strategies to improve them
Build a CV that speaks to the communication skills that the Canadian workplace demands

Canadian Trained Employee

Use the framework as a guide to developing stronger communication skills.

Develop an understanding of intercultural communication strategies
Gain insight into successful approaches to communication in intercultural settings
Become aware of strategies and approaches for more effective communication
Identify communication strategies and approaches that foster inclusion and support diversity
Identify if there are gaps in your communication skills that could be filled to make you a more effective communicator

Employer or Human Resources Professional

Employer, Human Resources Professional

Use the framework as a source of descriptors for job specifications, professional development and policies.

Identify communication competencies for job descriptions and postings
Use as a point of reference for developing effective workplace policies
Set professional development goals for improving interpersonal and intercultural communication
Shape employee feedback based on strategies and approaches for more effective communication
Develop an understanding of principles in intercultural communication
Identify communication strategies and approaches that foster inclusion and support diversity

Curriculum Designer, Faculty, or Instructor

Use the Framework as a resource for curriculum development.

Develop an understanding of principles in intercultural communication
Apply the competencies as curriculum outcomes and objectives
Use the strategies, approaches and language to shape lesson planning and learning activities
Reflect on the competencies, strategies and approaches to identify ways in which you can better communicate with your international students
Shape student feedback based on strategies, approaches and language use for more effective communication

Counsellor, Mentor, or Coach

Use the Framework as a resource to help your clients and mentees become stronger and more successful communicators.

Develop an understanding of principles in intercultural communication
Set communication competency objectives for your clients
Shape feedback for more effective communication in reference to the framework
Design a communication checklist to support your client or mentee's learning
Identify ways in which you can better communicate with your clients and mentees

Regulatory Board, Policy Makers

Use the Framework as a resource to help the development of policy related to language and communication.

Develop an understanding of principles in intercultural communication
Refer to language development as descriptions of workplace communication strategies
Use as background knowledge of communication competencies to inform policies
Develop an understanding of complexities around potential communication breakdowns when dealing with appeals
Refer to competencies as training resource for staff dealing with diverse clients

LAUNCH THE FRAMEWORK

To launch the framework and navigate through the different tools, simply start by clicking the menu icon. You can also use the menu to access any of the communicative competencies at any time.

NAVIGATE THE FRAMEWORK

The framework competencies are organized into three focus areas: Connect with Others, Work with Others and Work within an Organization. Start your journey by choosing a focus area, or explore them all.

EXPLORE THE MEANING OF CONCEPTS

Throughout the framework, you may come across words that have a dotted underline. Hover over these words or visit the glossary for a more detailed explanation.

CREATE A CUSTOMIZED COLLECTION OF COMPETENCIES

Save the competencies that align with your goals by adding them to ‘My Competencies.’ Click the heart icon on each of the competency pages or cards to add them to My Competencies, which you can revisit or download it at any time. Select the My Competencies menu item to view or modify your selections.

DOWNLOAD HELPFUL RESOURCES

Download PDF versions of the framework and additional resources to help you use intercultural communication more effectively in your workplace.

Discover Resources

GET IN TOUCH

If you have questions about how the framework can work for you or want to provide feedback, contact us.

GET STARTED WITH THE FRAMEWORK

Launch the 360° Framework →

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