Back to Framework Home
WHAT YOU NEED TO KNOW
Before you explore the framework details, here are some things to consider...
Recognize that:
- notions of hierarchy may differ across cultures
- culture may impact understanding of roles and responsibilities
- cultural diversity plays a role in conflict resolution
- culture influences critical thinking, problem solving and decision making
- different ways of communicating may lead to misunderstandings
Learn more about the:
- organization's ethics, values, standards and workplace culture
- organization’s structure, hierarchy, and reporting relationships
- expectations of own role and how it contributes to the organization's objectives
- intersection of own role with others within the organizational hierarchy
- organization’s expectations associated with the use of communication technologies
Objective
Address conflicts and other challenges
Competency
Be able to identify and address actual and potential workplace conflicts in an impartial and professional manner
Learn How
